HOW TO USE THE PORTAL / VIRTUAL PORTAL HELP

HOW DO I REGISTER?

To join us for the Outcomes Uni Online Conference, you will need to register your attendance through the Online Registration Portal. Once you have registered you will receive a confirmation email of your registration. Access to the Online Event Portal will not be released until the week of the event.

WHAT BROWSER SHOULD I USE?

We recommend using Google Chrome, Chromium or Opera to access the Online Platform. We also recommend you clear your cookies and cache prior to logging in and disable any VPN’s you may be using.

To optimise the broadcast of sessions, please do not use ‘incognito’ or ‘hidden search’ browser settings.

HOW DO I GET MY LOG IN DETAILS?

Your login details will be sent to you to access the portal the week of the event, if you do not receive this email please contact Brittany. Please be sure to check your Junk inbox for this email.

LOGGED IN AND CAN’T SEE SESSIONS?

Log out, clear your browser history, cookies and cache and log back in. If you are having other connection problems, please use the Live Tech Support icon to ask for assistance (red icon on top right corner). Please note that Live Tech Support is only available during live sessions.

YOUR PASSWORD/PIN

Please keep your login details handy to access the portal as you may need to log in and out across the programmed days.

You can reset your password at any time. Your PIN will always stay the same so you can also use this to log in.

If you do not receive the email, please contact Brittany.

I AM NOT RECEIVING EVENT EMAILS

Sometimes emails don’t get through firewall settings. To overcome this issues, please whitelist brittany@laevents.com.au and brittany@leishman-associates.com.au if you find you are not receiving event correspondence.

GETTING LIVE SUPPORT

For support prior to the live event, please email Brittany.

For support during the live event please click the Tech Support button on the top right-hand side of the portal (red icon with a headset). Please note that Live Tech Support is only available during live sessions.

HOW DO I REPORT A BUG?

If you experience any issues with the Online Portal, please click the red ‘Tech Support’ button at the top right-hand side of the Portal. This will show up once you have logged in. This live support is only available during live sessions.

You can email Brittany if you need assistance logging in.

LOGGING IN FOR THE FIRST TIME

When you first login to the OnAIR Portal, the Event Check-In window displays, you can update your profile, add a profile photo and review your privacy settings here. To edit or change these settings, please click on your profile photo at the top right of the screen and select ‘My Settings’. Please check that your time zone is set correctly to ensure the agenda displays in your local time.

I GET AN ERROR DISPLAY OF ‘NO PLAYABLE SOURCES FOUND’

Go back to the timeline and click to return to the session you are trying to watch again. If the issue still continues, open a ‘back-up stream’ of the session at the bottom left corner of the video and select “Audio/Video Issues?”.

MY SCREEN IS BEING CUT OFF IN A SESSION

If you are using a laptop, we recommend setting your screen resolution settings to 100% as opposed to 125%. This will fix this problem. If you are using a small screen, please zoom out if the ratio fix doesn’t work for you.

AUDIO RECOMMENDATION

There are interactive sessions available, so a headset is recommended to optimise your audio.

LOG IN PERMISIONS

Each time you log in you will be asked to give permission for the portal to use your camera and microphone. We recommend allowing both features to maximise your experience as you will then be able to use all features.

JOINING A LIVE SESSION

When joining a live session, a window will appear asking you to connect to the audio. If the webinar does not load or if you are having any technical issues viewing the session, you can click on the ‘Technical Issues? Launch Zoom App’ link at the bottom of the window. This link allows you to download the Zoom App directly to your computer and this will resolve most issues. Please click on the Live Support icon located at the top right-hand side of the OnAIR Portal (red headset icon) for additional assistance.

USING THE TIMELINE

Sessions that are happening each day are listed in the timeline in chronological order. You can click on any of the items in the timeline to view additional information and join the session or function.

The OnAIR timeline will display in your browsers time zone. To edit your time zone, click ‘My Settings’ located at the top right-hand side of the OnAIR Portal.

USING LIVE Q&A

Each session will be running a Live Q&A. You may type your questions to the speakers. Use the Live Q&A tab on the right-hand side of the session page to ‘up-vote’ questions you like or to ask your own questions.

USING THE MEETING HUB

The Meeting Hub allows you to connect and communicate with other attendees. Once you have located an attendee you want to connect with, click the Connect button. Once the other attendee accepts your request, you can choose to interact with your connection by starting a live chat or live video call. You can also schedule to meet at a future time, send messages and take notes. Contact information for all attendees you have connected with will be included when you export your contacts (see the Exporting your Notes and Contacts for additional information).

You cannot see yourself in the Meeting Hub so do not be alarmed if you are not visible.